info@pawluza.com
1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and more. This ensures a convenient and secure checkout process for our customers.
2. How do I track my order after purchase?
Once your order is confirmed and shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier's website. You can use this information to track the status and location of your package in real-time.
3. What is your return policy?
We want you and your pets to be completely satisfied with your purchase. If you're not happy with your pet bed or toy, you can return it within 30 days of receiving it. Please ensure that the item is in its original condition and packaging. Visit our Returns page for more detailed instructions.
4. How do you ensure the quality and safety of your products?
We prioritize the safety and comfort of your furry friends. All our pet beds and toys are carefully selected from trusted manufacturers who adhere to strict quality and safety standards. Our products are designed with durable and non-toxic materials, and they undergo thorough testing to ensure they meet or exceed industry regulations.